**Refund Policy for Mathech**
**Last Updated:** [2025]
**Website:** [Mathech.com](https://www.mathech.com)
Thank you for choosing Mathech for your Abaqus and Ansys simulation consulting services and downloadable educational resources. We strive to ensure your satisfaction with our products and services. Please review our refund policy below to understand your rights and obligations.
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### **1. Consulting Services**
Our online consulting services are tailored to meet your specific simulation needs. Due to the customized nature of these services, refunds are subject to the following conditions:
– **Cancellation by You:**
– If you cancel a scheduled consulting session **at least 24 hours in advance**, you will receive a full refund.
– Cancellations made **less than 24 hours before the session** are non-refundable.
– **Cancellation by Mathech:**
– If we cancel or reschedule a session for any reason, you may opt for a full refund or a rescheduled appointment at your convenience.
– **Dissatisfaction with Service:**
– If you are unsatisfied with the quality of the consulting session, please contact us within **7 days** of the service date. We will review your case and may offer a partial or full refund at our discretion.
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### **2. Downloadable Products**
All downloadable products (tutorials, simulation files, guides, etc.) are digital and non-tangible. Refunds are limited to the following circumstances:
– **Technical Issues:**
– If you are unable to download or access a purchased product due to a technical error on our platform, contact us at [[email protected]](mailto:[email protected]) within **48 hours** of purchase. We will resolve the issue or provide a refund if unresolved.
– **Defective/Incomplete Files:**
– If a file is corrupted, incomplete, or materially different from its description, notify us within **7 days** of purchase. We will replace the file or issue a refund after verification.
– **Non-Refundable Cases:**
– **No refunds** will be issued once a product has been downloaded or accessed.
– Refunds are not provided for accidental purchases, change of mind, or insufficient system compatibility.
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### **3. General Refund Terms**
– **How to Request a Refund:**
Submit your request via email to [[email protected]](mailto:[email protected]) with:
– Your order number
– A detailed reason for the request
– Supporting evidence (e.g., screenshots for technical issues)
– **Processing Time:**
Approved refunds will be processed within **5–7 business days** and credited to your original payment method.
– **Exceptions:**
We reserve the right to deny refunds for abuse of this policy or violations of our Terms of Service.
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### **4. Contact Us**
For questions or disputes regarding this policy, contact us at:
**Email:** [[email protected]](mailto:[email protected])
**Mailing Address:** [Insert Physical Address, if applicable]
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**Note:** This policy complies with applicable consumer laws in your jurisdiction. By purchasing from Mathech, you agree to adhere to these terms. We may update this policy periodically; check this page for the latest version.
**Mathech Team**
*Empowering Your Simulation Expertise*